Privacy Policy

1. Introduction

At Sana Education ("we", "our", or "us"), operating via sanaupsc.com, we are committed to respecting and protecting the privacy of civil services aspirants and visitors who access our website and educational programs.

This Privacy Policy explains what personal data we collect, how it is used, and how we safeguard your information in compliance with Indian Information Technology (IT) laws and Razorpay merchant standards.

2. Information We Collect

When you purchase a course, download study notes, or contact our support team, we may collect the following information:

• Contact Information: Full name, email address, and mobile / WhatsApp phone number.
• Communication Handles: Telegram username or mobile handle for private group admission.
• Transaction Data: Razorpay order ID, payment timestamp, and transaction status (Note: We do not store credit card numbers, CVVs, or bank net banking credentials).
• Technical Log Data: IP address, device type, and browser details collected automatically for site security and DDoS prevention.

3. How We Use Your Information

We process your data strictly for legitimate educational purposes, including:

• Delivering digital course materials, PDF notes, and Telegram invitation links instantly upon payment.
• Communicating important UPSC exam strategy updates, schedule announcements, and test feedback.
• Verifying payment status and preventing fraudulent transactions via Razorpay.
• Responding to your student queries and providing 24x7 support.

4. Secure Payment Processing (Razorpay)

All online payments on sanaupsc.com are routed through Razorpay, India's leading PCI-DSS Level 1 compliant payment gateway. Your financial data is encrypted using industry-standard 256-bit SSL encryption. Sana Education never has access to, nor stores, your sensitive card details or UPI security PINs.

5. No Sale or Sharing of Personal Data

We maintain a strict zero-spam policy. We do not sell, rent, lease, or trade your personal information to third-party telemarketers, coaching institutes, or advertising brokers.

6. Cookies and Tracking

Our website uses minimal, necessary cookies to ensure optimal performance, remember your preferences, and maintain session security. You can manage or disable cookies via your browser settings at any time.

7. Contact Our Privacy Officer

If you have any questions about this Privacy Policy or wish to request data updates: